Welcome to TQMI
TQMI provide tailored, pragmatic support to help clients achieve improvement. It may sound simple but on this website you will see a very diverse range of client work and our expertise in a significant number of improvement tools.
We believe that aligned organisations perform. Alignment means delivering performance through a sound business strategy based on stakeholder needs, capable processes, people with appropriate skills and a sound measurement system.

Customers
Customers- the reason for our existence! But do we fully understand their needs and expectations and how best to respond?
A clear understanding of customers and other stakeholders is a pre-requisite for setting the right direction for your organisation. Satisfaction tracking is important but doesn’t tell the whole story – that’s why we have specialists in qualitative and quantitative research that go where others don’t, to provide true insight.

Strategy
Setting the direction of the organisation is key to developing a sensible improvement strategy.
How clear is your strategy, does it focus on what makes you unique and is there a structured process for deploying strategy so people buy-in and deliver?
Facilitating clients through this process is part of what we do.

Process
Processes are the way work gets done. Strategy is mere hallucination if processes aren’t aligned and designed to deliver. On this site you will find many examples of Process Management & Improvement using a range of tools and approaches including Six Sigma, Lean and Kaizen Blitz. However, we don’t fall in love with the tools, we help you deliver results. Rapid improvement and web enabled process management underpins
our approach.

People
The most valuable resource available to any organisation, but often under utilised. People make organisations work and they are the richest source of ideas to make it work better. This belief underpins our approach.
We help enable people to both ‘buy-in’ to your strategy and develop the attitude and skills to deliver results and drive improvement from within. Our fundamental philosophy is to transfer skills and ensure you retain ownership.

Measurement
“What gets measured gets done!”. More importantly if you can’t measure it then how do you know you are improving?
Finding things to measure is never the issue - Measuring the right things is. A good measurement system tells you whether your strategy and processes are working and where to focus your efforts. We help you link strategy and processes to performance metrics and use that information to drive further improvement.