Consultancy Services

Making improvement pay…

For over 20 years TQMI has worked with organisations determined to improve their performance in the light of challenges facing them from customer expectations, technology, government, competition and cost effectiveness.

We help clients to bridge the performance gap between where they are today and their future aspirations. This means providing support that is both relevant and appropriate.

Using appropriate techniques

Our approach is totally dependent on the client's improvement need. Some are at an early stage on the improvement journey; others have made significant strides but need to do more. We use a range of tools appropriate to client needs including:

Lean Enterprise
Process Improvement
Business Excellence
Six Sigma
Customer Excellence
Continuous Improvement
Kaizen Blitz
Leadership
Performance Measurement
People Development
Brand Management
Benchmarking
Balanced Scorecard
Knowledge Management
Staff & Customer Surveys
ISO9000:2000

Whatever the situation TQMI has a proven track record of help in both public and private sectors.  Our consultants are all practical and experienced line managers with a wealth of experience.  Click here for consultant profiles.

Managing Improvement

Continuous improvement and the principles of excellence cannot be 'done' to people. Our operating principles include:

• Working with you to define your vision and methods of getting there.
• Equipping you to drive improvement, transferring the necessary skills.
• Focusing on people & processes within an overall change management framework.
• Building the management understanding, involvement and commitment.

Finding the time and enthusiasm for improvement is not easy when everyone is busy with the "day job".   Improvement principles may be simple -implementation is much more difficult.

TQMI use a four-step change process:

• Diagnosis
  Where are we now?  - What are we good at doing? - What could we do better?
• Focus
  Where do we want to be? - What are the improvement priorities? - What are realistic improvement targets?
• Improvement
  How will we get there? - How far are we from where we want to be? - What methods are relevant and appropriate? - What is going to help and hinder the changes?
• Review
  How are we doing? - How will we measure success and achievement? - How will we keep momentum going over time?

Where are you now?

Which of these statements best represents the current situation for your organisation?

"We understand the principles of continuous improvement but we need help to find a practical way to turn principles into practice"

"We are very experienced in continuous improvement but need help with some of the more advanced techniques that are emerging"

"We have undertaken many initiatives in the name of improvement but we don't seem to have linked them all together into a cohesive improvement plan or process"

"We have done quite a lot of improvement work but we are not really clear how to measure our progress"

"We need help to educate our people and to develop the skills and knowledge that are necessary to gain the full benefits of continuous improvement"

Whichever statement best reflects your situation TQMI can help.  As a consultancy at the leading edge of improvement we constantly research and support new approaches to improvement. We also recognise that the improvement process must pay dividends for you.

We are proud of the support we give our clients. Independently researched customer satisfaction data confirms that our clients appreciate that support. We work hard to maintain the very high levels of customer satisfaction and loyalty that we have achieved.

We operate throughout internationally and our clients include private and public organisations in a range of sectors including manufacturing, financial services, IT, communications and central and local government.