Job satisfaction is the level of contentment employees feel about their work, which countless studies have shown can affect their performance.
This feeling is mainly based on how an individual perceives satisfaction. Job satisfaction can be influenced by a person’s skills and abilities to undertake their required tasks, levels of two-way communication in the company, and the way the management treats its employees.
However, employee, or job, satisfaction may be seen as only the minimum level that needs to be attained in order for your employees to become fully engaged, and it is engagement that counts.
Your employees can be satisfied with their jobs without being engaged in them.
Engagement is much more than your employees being content with things such as work conditions, their pay, and the flexibility of their working hours. That contentedness is merely ‘job satisfaction’, and though satisfaction in itself is generally enough for you to retain your employees and produce adequate performance levels from them, it will deliver an Employee Experience that, whilst not negative, will at best only be neutral. Only employee engagement leads to a truly positive Employee Experience, and is able to promote increased productivity and growth.
As can be seen, the characteristics of engagement are different to those of satisfaction. The latter represent what may be seen as the basic expectations of, current employees in order for them to stay or, of potential employees in order for them to think about working for your company. The former however go beyond these basic expectations, and represent characteristics sought by those seeking meaningful work and wanting to commit themselves to a company, not just ‘looking for a job’.
An engaged employee is an employee who is deeply involved and who is prepared to invest more of themselves in their work. Companies which provide a positive Employee Experience through genuinely engaged employees show:
- lower levels of churn
- higher levels of productivity
- better customer experience
- continual innovation, and
- delivery of high quality services or products.
As a result of the higher retention levels, together with the commitment and interest of their employees, they also:
- require less training time
- experience lower levels of sickness absence, and
- have fewer accidents at work.
So do you still think it is enough for your employees to be merely content?
Hopefully not, and now you will want to know how to improve your employee experience in which case we recommend you read our article “Where to start with Employee Experience (EX)” – enjoy.