According to a report by CareerBliss many employees on the happiest companies list reported positive work-life balances and good relationships with co-workers. But many organisations are still making the mistake that this happiness is down to the individual employee, their personality, character and home life, when in fact an effective employee experience strategy is making the real difference.
Leaving the happiness of your employees to chance, is likely to lead to lower productivity and an increased turnover of staff. 67% of decision-makers say they’re more concerned about turnover at their organisations now than they were 12 months ago (Randstad), and with good reason, as the cost of losing employees runs into the thousands.
Employee happiness is therefore a critical business metric and an integral part of the employee experience, yet it’s achievable through a focus on energy, emotion and experience.
Your people are the pulse of your organisation and need to be kept energized by an employee experience strategy that recognises the need for an open culture of communication. 70% of employees ranked being empowered to take action at work when a problem or opportunity arose as an important element of their engagement (SHRM)
Small changes to the working environment will also allow creative energy to flow, even break out rooms where conversation can happen freely can make a big difference to your business.
Development opportunities and career mentoring ensures people are invested in your company and feel that you are investing in them. And of course ensuring that you understand the demands of their different home lives by offering flexible working schemes, will guarantee that employees remain actively engaged.
Human energy is wasted when working hours extend way beyond what people signed up for. Google have worked hard to make life easier outside of the office for their employees, offering free lifts to work, free dry cleaning and the opportunity to spend 20 per cent of their time in the office on non-work projects. It’s no wonder that they are excelling at employee experience
“Congratulations to all companies that are creating positive work environments. Factors such as career development programs and the opportunity for growth are propelling these companies forward.” Heidi Golledge, Chief Happiness Officer and Cofounder of CareerBliss
6 in 10 Millennials cite a “sense of purpose,” as part of the reason they chose to work for their current employers (Deloitte). A sense of feeling worthwhile is clearly important.
Team this with Reports stating that there is very little correlation between salary and happiness, then you can see that there must be other more effective ways company can show its appreciation to an employee than money.
Treat your employees fairly and as individuals. The consequences of unfairness at work are the costs of high attrition, low productivity and negative brand image.
Pret a Manger was able to report an impressive set of annual figures in 2015– with sales up 16 per cent to £594 million and they put that down to a focus on employee happiness. They do use staff reward schemes through mystery shoppers, but they also focus on employee experience from the recruitment stages, hiring staff not for the strength of their CV, but for passion, clear talking and teamwork. There’s also a clear career path for those wanting to climb the ladder. This all makes