EFQM Excellence Model

"If your goal is to be excellent, you had better know what it looks like and by how far you are falling short."

What is it?

The British Quality Foundation define an excellent organisations as one that achieves and sustains superior levels of performance that meet or exceed the expectations of all of their stakeholders.

The EFQM Excellence Model is a well established, internationally recognised, framework used to assist improvement and help organisations strive to be excellent. Every organisation irrespective of their purpose or sector or even maturity need a management framework to measure their success and the EFQM Excellence Model is a practical, non-prescriptive framework that can do just that! The model provides a holistic view of an organisation and is used as an overarching framework for developing sustainable excellence.

There are three integrated components that sustainable success is realised through:

1) The fundamental concepts of Excellence- The underlying principles of achieving sustainable excellence:

2) The EFQM Excellence Model- The framework that allows the fundamental concepts and the RADAR logic to be converted into practice:

3) The RADAR logic- A dynamic assessment framework and management tool that gives a structured approach to assessing how your organisation is performing:

The EFQM model is most frequently used to conduct self assessments. In addition RADAR and the fundamental concepts are increasingly seen as powerful management tools.

When to use it:

TQMI has been helping organisations use the model since 1992 and can understand some of the issues organisations face.

Communicating Excellence in a practical way that people can relate to.

Training and education in the model (including assessor training).

Acting on the AFI's (Areas for Improvement) identified through a self assessment.

Getting buy in to the ideas and principles of Excellence.

Applying the RADAR cycle in practice- driving the right enables to deliver the right results.

How we can help:

TQMI has extensive experience of assisting model users form all sectors over the past 18 years. We have worked with over 500 organisations in 60 countries in support of their excellence process.

We understand the Model, and can advise on the best way for your organisation to apply its principles to your improvement process. We have helped organisations ranging from EFQM Award winners to those using the Model for the first time to get the most they can from it.

Overall our approach is to ensure a pragmatic delivery of excellence in line with the needs and strategy of your organisation.

Here is a selection of testimonials from clients we have assisted on their journey to excellence:

Rob Jackson, Business Performance Manager at Ricoh:

"We consider TQMI to be key partners in our journey to excellence and have called upon their support on many occasions during the last 10 years. What we really like about TQMI is that they don't push their service onto us, in fact they will not take on any project until they are entirely convinced that they can help move the organisation forward. At relationship level the contacts we have maintained are long established and this is important to us because it helps build trust and understanding. It is always reassuring to know that these key contacts are there should we need further support or inspiration."

Tourism Skills Network, South West:

"TQMI has been a great support in enabling us to achieve our goal of a highly successful sector based Committed to Excellence programme for tourism businesses in the South West of England. We benefited from TQMI's substantial experience of working on quality improvement programmes and this, together with their practical delivery of a number of the workshops helped to ensure that the pilot year of the Tourism Business Excellence programme was the success that it was, leading to a second programme this year."