"Continuous Improvement is a common label for an organisational improvement process. The word process is relevant because it implies something that is ongoing and can itself be enhanced and improved. It is not a project with a defined start and end."
What is it?
Continuous Improvement is a holistic process based on the fundamental principles of customers, people, processes and results.
When an organisation commits itself to a process of continuous improvement, it is setting itself a big challenge. To review regularly the many aspects of the organisation's operations and to target ongoing improvements, with no specific finishing post in place this is not a short-term project.
There is no one route for an organisation to take. In fact, we see such processes referred to as CI, TQMI, Kaizen, Excellence or a variety of internal brand names. It doesn't matter what you call it. What you most recognise is that every organisation's situation and needs are different and the approach must reflect that. A continuous improvement process will include structure and organisation to manage improvement in the short, medium and long term.
When to use it:
When you wish to create an organisation-wide commitment to continuous improvement and wish to ensure the commitment of all staff in the delivery of better service and better results.
- Improvement is not seen as a one-off.
- There is a structure to manage improvement in the long term.
- Creates a means to prioritise and resource improvement.
- Promotes and defines mechanisms for the sharing of best practices.
- Ensures equal emphasis is given to processes, projects and the development of an effective corporate culture.
How TQMI can help:
We have helped many organisations manage successful continuous improvement processes at both the strategic and tactical level. We can work with you to develop a process that meets your improvement needs. We can develop the internal resource necessary to ensure a self-sustaining improvement process, assist in the training of managers and staff, and help you identify the right tools to deliver short-term benefit, combined with long-term success. We can also provide an external challenge to your improvement process, and guide you in your future decisions.