What is Process Improvement?
Process Improvement projects are a structured approach to the design or re-design of business processes in order to deliver products and services consistently, reliably and with efficient use of resources. It is a team-based process to allow all those involved in, or affected by, a process to contribute to its improvement.
When to use it?
- When you have identified a specific process that needs improvement
- When the improvements to be made are not obvious and need detailed analysis
- When you want to involve a range of staff in the process change