A poorly balanced set of measures can cause people within the organisation to concentrate on the wrong things, potentially with an adverse effect on...
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The driver for "world class" performance…

Benchmarking is a structured approach to identifying, adapting and adopting best practices in order to improve organisational perfo...
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Brands are a matter of fact, not fiction.

Most brands are "experiential". The brand is delivered, not just by how you would like to see your organisation, but by every acti...
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Driving Improvement Forward

Many well intentioned improvement processes falter because the key ingredients for success are not in place.  To address this need TQMI hav...
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An integrated approach

When an organisation commits to a process of Continuous Improvement (CI) it is setting itself a big challenge. The organisation has to reg...
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A strategic approach to customer satisfaction

It is possible to adopt a reactive approach to customer satisfaction - responding to concerns and complaints as they arrive. Cu...
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The new ISO standard focuses on customer requirements, and the organisational processes needed to meet them. It demands that there is demon...
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Complete Improvements in days, not months.....

In todays highly pressured world of demanding customers and high speed everything business cannot afford to let improvement&n...
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The untapped resource….

Knowledge Management is concerned with the acquisition, storage and transfer of knowledge within an organisation, to enable individuals, ...
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Do more with less; the Holy Grail?

A ‘Lean’ approach is one that enables more to be produced with less – less equipment, less human effort, les...
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The engine room of success …

Setting the direction is the important first step on any improvement journey.  Leaders must develop and articulate the company mission, vis...
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How to know you are getting better …

You wouldn't drive a car without instruments on your dashboard. Why do the same with your organisation? Measuring the right things ...
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Deliver what the customer wants, when they want it…

Process improvement is a structured approach to the design and delivery of products and services, which leads to a more ...
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A focused route to quantum leap improvements

Six Sigma is a business philosophy that uses proven statistical and problem-solving techniques to deliver fundamental improvemen...
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Straight from the horse's mouth

Informed decisions are better decisions. You may be trying to find out which aspects of your products and services are better/worse than you...
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